Tenant Request Handling
Tenant Request Handling
West Midlands-based landlords rely on our tenant request handling system to streamline maintenance and improve tenant satisfaction across Birmingham, Walsall, and neighbouring areas. Our dedicated platform allows tenants to report issues 24/7 via mobile, desktop, or email. Each request is automatically logged, prioritised, and triaged by our maintenance team for swift resolution.
We categorise requests into emergency, urgent, and routine tasks, and assign jobs to vetted subcontractors or in-house technicians based on type and availability. Common requests include:
Heating or hot water issues
Appliance breakdowns
Lighting and power faults
Water leaks and blockages
Pest sightings
Lock repairs
Every maintenance job is tracked with live updates so landlords have full visibility without chasing contractors. Completed tasks are reviewed for tenant satisfaction and documented with time-stamped images and technician notes.
Performance Metrics We Track:
Average response time by issue type
Time to resolution
Repeat requests per property
Tenant satisfaction scores
Case Study: HMO Portfolio Support in Smethwick
A landlord with 20 HMO rooms outsourced all tenant maintenance to our team. Within 60 days, we streamlined communications, reduced time-to-resolution by 30%, and logged a 92% satisfaction rating among tenants. Maintenance issues no longer sat in inboxes—instead, they were resolved within agreed SLAs, improving retention and lowering tenant churn.
Our service is perfect for self-managing landlords who need scale, letting agents looking to improve service delivery, and portfolio owners who value tenant experience. We help you provide a responsive, reliable, and professional repair service—without the daily admin burden. on our tenant request handling system to streamline maintenance and improve tenant satisfaction across Birmingham, Walsall, and neighbouring areas.
Tenants submit requests through an online portal, and we triage, assign, and manage the job from start to finish. You get real-time updates and full visibility without being involved in the day-to-day coordination. This white-label service is perfect for busy landlords who want to offer professional, responsive service without hiring a full-time property manager.
